Kiehl’s old-world, customer-centric heritage has been at the heart of every product and service debut over the company’s 163-year history – from ingredient research and formula safety testing to localized store decors – all of which are tailored to the particular needs of patrons in their local communities. One goal is always front of mind: to serve patrons in an attentive, educational environment that offers the company’s tried-and-true skin care products enjoyed by customers the world over.
As with all of Kiehl’s stores, the old-world apothecary aesthetic is infused with modern elements that reflect both the surrounding community and are a nod to the company’s New York roots in the City’s East Village neighborhood. Upon entering the unique space, visitors are instantly immersed in the company’s long history and eccentric character: hints of the Kiehl’s heritage are everywhere, including photographs of the original New York Flagship, Kiehl’s founding family and company-sponsored adventures. Historic elements surprise and delight visitors, including an iconic vintage 1975 Harley Davidson Electra Glide and Kiehl’s famed “Mr. Bones” skeleton. No two Kiehl’s stores are exactly alike, yet each exudes Kiehl’s rich apothecary tradition.
“We are so delighted to have this opportunity to serve the Lebanese community in a new Kiehl’s store environment. At Kiehl’s, we strive to offer our beloved skin care products through the most attentive and personal service possible, a reflection of our longstanding apothecary heritage,” says Cheryl Vitali, Kiehl’s Worldwide General Manager.
Along with its unique store environments, Kiehl’s Since 1851 remains true to its heritage by offering unsurpassed customer service. Every Kiehl’s customer representative is proficient in the company’s service techniques and educated not only in formula ingredients but, in tandem with the company’s pharmaceutical traditions, possesses the knowledge to prescribe specific treatments and product regimens that offer customers solutions tailored for their individual skin and hair needs.
In addition, as with all Kiehl’s stores, the new Kiehl’s store at ABC Achrafieh proudly continues Kiehl’s unique “try before you buy” sampling initiative, initially conceptualized more than 92 years ago at the original Flagship Store.